Accelerating Digital Transformation in the Energy and Utilities Industry

While most organizations in the energy and utilities industry have adopted digital, they still rely on disconnected transactional and operational systems. These systems might be efficient in handling simple transactional cycles but cannot manage the end-to-end process lifecycle. The need of the hour is to leverage a platform that connects processes, people, and devices through a unified system and helps organizations create more sustainable business processes. This will help in increasing operational efficiency, reducing maintenance overheads, and helping become future-ready.

NewgenONE Digital Transformation Platform

Our low code and cloud-based NewgenONE Digital Transformation Platform helps energy and utility companies automate end-to-end processes and comprehensively manage content and communication. The platform combines process automation, content services, and customer engagement capabilities and enables organizations to:

• Digitize end-to-end document management processes
• Create a unified platform for both external and internal customers
• Extract intelligent insights and information
• Access information anytime-anywhere for process-specific transactions
• Develop complex, content-driven, and customer-engaging business applications for various enterprise-wide use cases
• Streamline engineering drawing management, transmittals management, plant maintenance, incident reporting workflows, and other business-specific processes

The platform comprises:

• Low Code Process Automation Platform – Newgen’s low code process automation platform allows organizations to rapidly deploy mission-critical applications and enable enterprise-wide digital transformation by automating complex processes, bridging silos, streamlining operations, and driving continuous process improvement.
• Contextual Content Services Platform – Newgen’s contextual content services platform enables end-to-end content management. It stores and archives information in a secure, scalable, and compliant repository with role-based access and control. Also, it allows users to create project-specific repositories with the project breakdown structures specific to LOBs or activities. Furthermore, it enables users to extract meaningful information for actionable insights.
• Omnichannel Customer Engagement – With Newgen’s omnichannel customer engagement platform, enterprises can create and deliver personalized, targeted, and consistent communications to customers and other stakeholders. All outbound communications can be automatically generated and sent to consumers in real-time through their preferred channels.

Contact us today to schedule a call or demo of Newgen’s offerings.