Insurance Software: Policy Administration, Servicing

Policy Administration and Servicing Software

Improve service levels by automating the customer service request lifecycle for financial and non-financial requests. Enable interactive policy servicing and define complex calculation rules for payment and revival requests. Facilitate omnichannel request initiation and automatic allocation of cases based on the request type.

Parallel Processing

Parallel processing to manage complex scenarios where multiple requests get initiated from individual customers
Reduced turnaround time for policy processing and servicing

Auto-Ingestion of Policy Details

Seamless integration with policy administration system to auto-fetch policy-related details
Reduced manual efforts for finding and locating relevant fields required for policy endorsement

Automatic Case Classification

Rule-based algorithms for straight-through processing of low complexity endorsements and policy-related service requests
Automatic flagging and assignment of non-straight through cases to the underwriter

Policy Servicing Compliance

Traceability of requests and corresponding documents through automated reminders and escalations to ensure compliance
Audit logs, quality checking, and discrepancy resolution across forms, transactions, and processes

Personalized Customer Communications

Template-based document generation through the customer communication management platform
Faster, effective, and contextual customer communications, such as renewal notices, endorsement letters, etc.

Solutions for Insurance Firms

Policy Issuance and...

Issue policies instantly and accurately using an...

Policy Administration and...

Improve customer experience and retention by streamlining...

Claims Processing

Streamline the claims lifecycle for fast, accurate, and...

Point of Sales and...

Empower your agents and customers with intuitive mobile app...

Success Stories